Technical Support

Priority Email Support

You can contact us via email if you need any questions answered. We offer priority email support to all of our users. Our Support staff will respond to any of your pertinent email messages in a timely manner. Please email us an outline of the issue and we will reply promptly.

For Hardware support (Clio Prime, Claris i5HD): support@sotaimaging.zendesk.com
For SOTA Cloud support: support@sotacloud.com

Basic Product Installation Tips & Troubleshoot

Click here: Videos and Training

Support Line

Customer Support Hours: Monday-Friday 6 a.m. to 5 p.m. PST
Phone: 1-714-532-6100

After contacting technical services, you may be directed to connect to our Live PC-to-PC Remote Support

Support Address

1073 N Batavia St. Ste B, Orange, CA 92867

Warranty Repairs

Making a SOTA digital imaging purchase comes with the relief of quality and timely warranty repairs. Our warranty programs come free with the purchase of our products. Extended warranty options are available at an additional charge. Warranty programs depend on each product, starting from 1 year and up. Our warranty includes parts and labor. Replacement programs are available for the Clio Digital X-ray Sensor.